주요업무내용
포지션 Title : Genesis Personal Assistant
- 고객 대상 전여정 케어
(상품 설명 / 시승(Test Drive) / 판매 상담 / 서비스 예약 / 재구매 유도 등)
- Customer consulting, acquisition and management, as well as the establishment of a sustainable customer relationship are your focus.
- You will manage customer appointments, carry out test drives with customers, and maintain customer contacts (verbal and written).
- You welcome customers, recognize their needs and offer a luxurious and excellent shopping experience.
- You can also inform customers and interested parties about the brand and its philosophy.
- You explain the GENESIS vehicles and carry out guided test drives.
- You build a close relationship with customers and build the customer network based on trust, reliability and knowledge.
- You create quotations and cost estimates including leasing and financing and prepare the corresponding contracts.
- You support your superiors in ordering vehicles and accessories for the studio based on feedback on customer wishes, interests and market needs.
- Together with your manager, you create accurate forecasts and monitor the achievement of the set goals in various areas.
- You cover all incoming leads: current customers, events, websites, social media, call centers, references, etc.
- You ensure that all customer data, documents, appointments and upcoming events such as test drives or marketing events are updated and maintained in an exemplary manner in the CRM system (Salesforce). Lead management is critical to the company.
- You are a customer advisor on all topics relating to GENESIS and mobility life for the duration of the customer's ownership, including agreement of service appointments (incl. collection and delivery of the vehicle), assistance in case of technical problems, invite to events and inform about alternative mobility solutions, etc.
- You are responsible for ensuring that the tasks of the Junior GPA (supporting seller) are fulfilled in accordance with GENESIS standards.
- All in all, you are an eloquent consultant who acts and communicates confidently, always being polite and solution-based.