주요업무내용
As a member of our client service team, you will be acting as the intermediary between our clients on one side, and targeted industry experts on the other. Your role is to focus on our clients’ knowledge gaps and define the specialist knowledge required to address them. You then research companies and industries in order to identify and engage leading subject-matter specialists, suing sound judegemnt to qualify their expertise based on the project in question, and connect them with our clients in real-time. Although there is no typical day, there are often many projects running concurrently and our teams have to learn the most efficient way of identifying expertise quickly. This is a face-paced, client facing, communication-intense role with a clear focus on effectiveness and revenue generation.
Once you excel at the core delivery requirements of the client service role, you will take on additional responsibilities, including overall project management, client relationship management, and coaching of junior colleagues. You will receive intensive on-and-off-the desk training along the core dimensions. It takes to become self-sufficient commercial leader, including account management, business development, negotiation, leadership, recruitment, and talent development. You should aim to be successfully running your own team and book of business within five years from joining us.