세계로 나아가 글로벌 인재로 성장하여 양질의 일자리에서 일할 수 있도록 지원합니다.
-To ensure desired customer delight by providing satisfactory response to customer interaction. -Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services. -Evolve more effective work process for improving customer interactions. -Constantly monitor & review performance metrics for achievement of objective. -Contribute inputs towards sales & marketing plans. -To interface with respective work centre for resolution of complaints. -Manage resolution of billing queries /Issues. -To track & ensure closure of complaints. -To effectively manage Contact Centre operations for constant performance achievements. -Identify relevant training needs of agents & ensure effective implementation. -Effectively manage shift operations. -Interface with IT/HR/ Training/Quality. -Collate data & generate MIS report.
해외취업이처음이라면? 해외취업 일자리 로드맵
월드잡플러스카카오톡 챗봇