주요업무내용
글로벌 1위 BPO Company, 전 세계 42만명 팀원들과 글로벌 커리어를 시작하세요!
· The CSS represents the client and is the face of the brand to the outside world.
· Report, maintain accurate activity and engagement records for your customers to ensure data integrity in business reporting. . Maintain a deep understanding of the CX Cloud platform and be able to educate customers on the most relevant features/functionality for their specific business needs.
· Collect and input customer feedback into feedback management tool (AHA)
· Monitor and report on the health/risk of assigned accounts and implement intervention strategies to foster retention. .
· Execute customer feedback surveys given post onboarding and midway through engagement process.
· Build and nurture a pipeline of reference customers.
· Drive customer participation and attendance to local user communities/events/webinars/etc. as applicable
주요알림내용
이 공고는 고용알선업체가 게재한 것으로써, 실취업처는 2STO(구인공고 게재 업체)가 아님을 알려드립니다.